Coaching

Formal Coaching

Natalie Smith

Internet Advancement

CompletedOwner: Brandon
Coached→Behavior Check→Performance Review
Started October 18, 1846Completed December 7, 1928

Starting Point

Frozen when coaching began. This baseline never changes, whichever date range the dashboard shows.

Internet Advancement — Rolling 30D at Coaching

11.2%

5 Appointments / 45 Engaged Customers

40%

Engagement

79.3%

Show Rate

100.0%

Contact Rate

30.6%

Why Cohereo Noticed: Customers are engaging and created appointments generally show. The measurable breakdown is converting engaged conversations into appointment commitments.

Coaching Plan

What the manager and salesperson agreed to.

Coaching Focus
Appointment Setting — Specific Appointment Ask
Coaching Target
20%

Interim step. Cohereo Standard remains 40%.

Salesperson Commitment
Ask for a specific appointment on every engaged conversation.
Coaching Owner
Brandon

Manager Notes

Reviewed appointment ask language and follow-up cadence.

Current Progress

Always Started At → Current, measured on the rolling 30-day window.

Started At

11.2%

→

Current

17.4% ↑

Change

+6.2 pts

Coaching Target 20%

Improving — Target Not Yet Reached

Current rolling 30-day performance is 6.2 points above the baseline recorded when coaching began. Performance has improved during the coaching cycle.

Behavior Follow-Through — Nov. 1

Yes

The appointment ask became part of every engaged conversation.

Outcome

Improved — Target Achieved

Target reached. Still below the Cohereo Standard, so Cohereo continues to monitor the competency normally.

Cohereo continues to monitor Internet Advancement normally. If the same measurable weakness returns, it will appear as a recurring development area.

Coaching Activity

Every step in this cycle. These events also appear on the salesperson's Development Timeline.

  1. Coaching Completed

    December 7, 1928 · Brandon

    Improved — Target Achieved

    Target reached. Still below the Cohereo Standard, so Cohereo continues to monitor the competency normally.

  2. Performance Review

    December 7, 1928 · Brandon

    Improved — Target Achieved

    Target reached. Still below the Cohereo Standard, so Cohereo continues to monitor the competency normally.

    Started At

    11.2%

    Current

    26.4%

  3. Coaching Started

    October 18, 1846 · Brandon

    Appointment Setting — Specific Appointment Ask

    Reviewed appointment ask language and follow-up cadence.

    Baseline (Rolling 30D)

    11.2%

    Coaching Target

    20%

    Cohereo Standard

    40%

  4. Behavior Check

    November 1, 1846 · Brandon

    Commitment follow-through: Yes

    The appointment ask became part of every engaged conversation.

View full Development Timeline