Starting Point
Frozen when coaching began. This baseline never changes, whichever date range the dashboard shows.
Show Rate — Rolling 30D at Coaching
47.1%
8 Shows / 17 Appointments
66%
Appointments
19
Shows
10
Why Cohereo Noticed: Appointments are being created, but too few scheduled customers are arriving. The measurable breakdown is between the appointment being set and the customer showing up.
Coaching Plan
What the manager and salesperson agreed to.
- Coaching Focus
- Appointment Confirmation Process
- Coaching Target
- 60%
- Salesperson Commitment
- Confirm every scheduled appointment by phone the day before.
- Coaching Owner
- CJ
Interim step. Cohereo Standard remains 66%.
Manager Notes
Practiced ending engaged conversations with a specific date and time.
Current Progress
Always Started At → Current, measured on the rolling 30-day window.
Started At
47.1%
Current
52.7% ↑
Change
+5.6 pts
Improving — Target Not Yet Reached
Current rolling 30-day performance reads 52.7% (10 Shows / 19 Appointments), but the post-coaching sample remains too limited to determine whether the change is sustained.
Behavior Follow-Through — Dec. 25
Yes
Confirmation calls are now part of the end-of-day routine.
Coaching Activity
Every step in this cycle. These events also appear on the salesperson's Development Timeline.
Behavior Check
December 25, 1917 · CJ
Commitment follow-through: Yes
Confirmation calls are now part of the end-of-day routine.
Current Rolling 30D
52.7%
Coaching Started
August 26, 1879 · CJ
Appointment Confirmation Process
Practiced ending engaged conversations with a specific date and time.
Baseline (Rolling 30D)
47.1%
Coaching Target
60%
Cohereo Standard
66%